Legal

Refund Policy

Effective date: June 14, 2025  ·  Last updated: June 14, 2025

1. Eligibility for Refund

You are eligible for a full refund if:

• It is your first payment on your BarcodeLab account
• You request the refund within 7 days of the charge date
• You have used fewer than 1,000 API operations in the billing period

2. How to Request a Refund

Email support@barcodelab.dev with:

• The email address on your BarcodeLab account
• The date of the charge
• A brief reason (optional but helpful)

We will process your refund within 5 business days. Refunds are issued to the original payment method via Paddle, our payment processor. Depending on your bank, the credit may take 5–10 additional business days to appear.

3. Non-Refundable Situations

We do not offer refunds for:

• Renewal charges after the first billing period
• Partial months — subscriptions are billed in full monthly periods
• Accounts that have used more than 1,000 API operations in the billing period
• Accounts suspended for Terms of Service violations
• Enterprise contracts — refund terms are specified in the individual agreement

4. Cancellation

You may cancel your subscription at any time from your dashboard. Cancellation stops future billing immediately. You retain access to your paid plan features until the end of the current billing period. We do not issue prorated refunds for unused days after the 7-day window.

5. Free Tier

The free tier (500 operations/month) has no charges and therefore no refund policy applies.

6. Disputes

If you believe you have been charged in error, contact us before initiating a chargeback with your bank. We resolve billing disputes quickly and chargebacks result in account suspension. Contact support@barcodelab.dev and we will make it right.